Returns and Exchanges

Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@goalsstore.com if you need help when purchasing. Sale Items include those purchased during promotional sales (Black Friday discounted promotions etc).

RETURNS

Try your purchases on in the comfort of your own home and if you need to send them back, you must do so within 5 working days of receipt of merchandise. 

To return an item please fill out the returns form here

Once we have been informed, please send your items back to:

GOALS Store c/- Web Returns
38 Buckingham Street
Arrowtown, 9302

Please make sure your items are returned new, unused and with all GOALS and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Sale items may not be returned or exchanged, unless they are faulty.

Shipping charges are not refunded unless the original item was incorrect or faulty.

GOALS takes no responsibility for delays incurred at the recipient’s end. Please contact your shipping provider for information on your delivery.

INTERNATIONAL RETURNS

Title for shipped merchandise will pass on to you upon GOALS delivery to the carrier/courier. Depending on the destination and product, you may have to pay additional taxes or import duty. GOALS is not responsible for any additional taxes or duties incurred by your country.

When orders are shipped outside of New Zealand, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from GOALS you are the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, please research you own countries importation and duty policies.

If you decide to return an item to GOALS you are responsible for all shipping and customs duties incurred. Please ensure the service is tracked and take you time to fill out all customs declaration forms, and clearly mark the item as a ‘returned item’ or with no commercial value. This is imperative to ensure that no duty’s or importation taxes are placed on the item.

GOALS takes no responsibility for delays incurred at the recipient’s end, this can vary depending on the customs rules and regulations for each destination country. 

CANADA GOOSE RETURNS 

All Canada Goose Purchases that are made outside of New Zealand cannot be returned or exchanged. Canada Goose purchases made within NZ are eligible for returns, exchanges and refunds.

Exchanges

We do not hold items for exchange. If you would like to exchange an item please make a second purchase online - Send your original purchase back to GOALS, once your original item has been returned and meets our returns policy you will be refunded.

Please contact our customer care team by emailing support@goalsstore.com if you have any further questions.

SALE ITEMS

Sale items are final and cannot be refunded or credited so please choose carefully. Sale Items include those purchased during promotional sales (Black Friday discounted promotions etc).

Damaged Goods

In the unlikely event that your item arrives damaged, please contact support@goalsstore.com if we are unable to provide a replacement we will issue a full refund immediately. 

 

 

 

INSTORE REFUND POLICY

In addition to your Statutory Rights, should you change your mind we will exchange or issue a credit note, provided:

1. The items with the original receipt are returned with 7 days of purchase, and

2. Items must be in original conditions as purchased with labels/tickets attached. Garments/Shoes must not have been worn or washed. 

 

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